Senior Client Services Specialist
Thousands of us around the world wake up every day with a common purpose:
to make the world a safer, more secure and sustainable place. Science is in our DNA; we are endlessly curious and passionate about seeking and speaking the truth. We take delight in knowing that our work makes a meaningful contribution to society, and we are proud that our culture is centered on integrity, collaboration, inclusion and excellence. UL stands at the forefront of technological advancement, and we are continually challenged to find new ways to foster innovation and positive change. Satisfying? Yes. Exciting? Absolutely! With over 3,000 employees globally, our Consumer Retail Services (CRS) division works closely with manufacturers, retailers and brands to support them in developing and producing innovative, safe products through consumer product testing. Our proactive approach to risk reduction eliminates issues in sourcing, safety, and quality assurance before they impact our client's business and brand. Our expertise and dedication to enhance sustainability also extends across the areas of social responsibility, environmental, brand protection, supply chain security, extractives, and raw material sourcing. What you'll learn & achieve:
Responsible for establishing, maintaining and growing client relationships by satisfying their technical needs in a professional, expeditious and cost effective manner. Oversee the maintenance and growth of an existing client relationship for a major retail client. Assist Global Account Director in developing and managing new client relationships. Explore anew opportunities as extensions of existing technical capabilities (Programs for growth). The Senior Client Services Specialist will be part of a fast-paced environment with a strong focus on global collaboration and the freedom to make meaningful contributions in a setting that encourages creativity and out-of-the-box thinking. Organize and coordinate assigned client account work in a timely and profitable manner. Ensures that assigned account is on track at all times providing regular updates to the client and internal stakeholder(s). Proactively obtains status updates for ongoing projects. Offers proactive solutions to the client when informing them of an issue. Work collaboratively across COU's to coordinate activities, enhance communication, eliminate redundant efforts and view opportunities to consolidate client service delivery efforts. Support preparation and delivery of client proposals, reports, specifications, technical information, etc and leverage data to add value for client programs. Review reports produced by teams to ensure accuracy and alignment with client expectations and KPI's. Collaborate and coordinate work with operations teams, support services, quality assurance, sales, business development and other affiliated stakeholders to ensure that client(s) experience superior service and delivery on a global scale. Follow up on inquiries and respond to promptly and professionally Works with the business to support billing/invoicing clients in a timely, concise and profitable manner Build and leverage internal network to provide training to colleagues and client on programs and processes. Also to provide technical support as needed. Maintain up to date knowledge of procedures, client requirements and technical subject matter and utilize that knowledge to provide superior service and program management. Provide technical consultation to client(s) directly and/or through coordination with internal technical team. Coordinate and maintain new program plans, project work and activity to monitor and track progress. Ensure program requirements are clearly documented, communicated and updated throughout the organization and leverage support where needed. Successfully manage the relationship with client and stakeholders Recommend processes, information systems and performance management systems. Evaluate performance of programs to standards and recommends corrective actions. Oversee project/program development, objectives and implementation. Collaborates continuously with global teams to assist with addressing challenges and building innovative solutions. What makes you a great fit:
General degree or equivalent, preferably Technical and/or Project Management Discipline plus a minimum of five years related experience Strong knowledge of retail a plus Familiarity with industry associations, technical committees, industry best practice which would add value for client program management Strong organizational skills including attention to detail and multi-tasking skills Excellent client facing, written, oral and interpersonal skills with the ability to effectively communicate with all levels of in-house staff and clients. Must be effective at identifying problems and workable solutions UL has COVID-19 protocols and policies in place to ensure the safety of our employees, customers and clients. Effective November 1, 2021, the company mandates that employees are vaccinated against COVID-19 as a condition of employment (except where prohibited by law), subject to reasonable accommodation as required by law. What you'll experience working at UL:
Mission:
For UL, corporate and social responsibility isn't new. Making the world a safer, more secure and sustainable place has been our business model for the last 125 years and is deeply engrained in everything we do. People:
Ask any UL employee what they love most about working here, and you'll almost always hear, the people. Going beyond what is possible is the standard at UL. We're able to deliver the best because we employ the best. Interesting work:
Every day is different for us here as we eagerly anticipate the next innovation that our customers' create. We're inspired to take on the challenge that will transform how people live, work and play. And as a global company, in many roles, you will get international experience working with colleagues around the world. Grow & achieve:
We learn, work and grow together with targeted development, reward and recognition programs as well as our very own UL University that offers extensive training programs for employees at all stages, including a technical training track for applicable roles. Total Rewards:
In the US, we provide lots of great benefits for our employees are their families. From Volunteer Days off to 401k match and retirement contribution benefits to flexible work location & schedule options we look to support our employees no matter what stage in life they are experiencing.
Salary Range:
$80K -- $100K
Minimum Qualification
Business Project ManagementEstimated Salary: $20 to $28 per hour based on qualifications.
to make the world a safer, more secure and sustainable place. Science is in our DNA; we are endlessly curious and passionate about seeking and speaking the truth. We take delight in knowing that our work makes a meaningful contribution to society, and we are proud that our culture is centered on integrity, collaboration, inclusion and excellence. UL stands at the forefront of technological advancement, and we are continually challenged to find new ways to foster innovation and positive change. Satisfying? Yes. Exciting? Absolutely! With over 3,000 employees globally, our Consumer Retail Services (CRS) division works closely with manufacturers, retailers and brands to support them in developing and producing innovative, safe products through consumer product testing. Our proactive approach to risk reduction eliminates issues in sourcing, safety, and quality assurance before they impact our client's business and brand. Our expertise and dedication to enhance sustainability also extends across the areas of social responsibility, environmental, brand protection, supply chain security, extractives, and raw material sourcing. What you'll learn & achieve:
Responsible for establishing, maintaining and growing client relationships by satisfying their technical needs in a professional, expeditious and cost effective manner. Oversee the maintenance and growth of an existing client relationship for a major retail client. Assist Global Account Director in developing and managing new client relationships. Explore anew opportunities as extensions of existing technical capabilities (Programs for growth). The Senior Client Services Specialist will be part of a fast-paced environment with a strong focus on global collaboration and the freedom to make meaningful contributions in a setting that encourages creativity and out-of-the-box thinking. Organize and coordinate assigned client account work in a timely and profitable manner. Ensures that assigned account is on track at all times providing regular updates to the client and internal stakeholder(s). Proactively obtains status updates for ongoing projects. Offers proactive solutions to the client when informing them of an issue. Work collaboratively across COU's to coordinate activities, enhance communication, eliminate redundant efforts and view opportunities to consolidate client service delivery efforts. Support preparation and delivery of client proposals, reports, specifications, technical information, etc and leverage data to add value for client programs. Review reports produced by teams to ensure accuracy and alignment with client expectations and KPI's. Collaborate and coordinate work with operations teams, support services, quality assurance, sales, business development and other affiliated stakeholders to ensure that client(s) experience superior service and delivery on a global scale. Follow up on inquiries and respond to promptly and professionally Works with the business to support billing/invoicing clients in a timely, concise and profitable manner Build and leverage internal network to provide training to colleagues and client on programs and processes. Also to provide technical support as needed. Maintain up to date knowledge of procedures, client requirements and technical subject matter and utilize that knowledge to provide superior service and program management. Provide technical consultation to client(s) directly and/or through coordination with internal technical team. Coordinate and maintain new program plans, project work and activity to monitor and track progress. Ensure program requirements are clearly documented, communicated and updated throughout the organization and leverage support where needed. Successfully manage the relationship with client and stakeholders Recommend processes, information systems and performance management systems. Evaluate performance of programs to standards and recommends corrective actions. Oversee project/program development, objectives and implementation. Collaborates continuously with global teams to assist with addressing challenges and building innovative solutions. What makes you a great fit:
General degree or equivalent, preferably Technical and/or Project Management Discipline plus a minimum of five years related experience Strong knowledge of retail a plus Familiarity with industry associations, technical committees, industry best practice which would add value for client program management Strong organizational skills including attention to detail and multi-tasking skills Excellent client facing, written, oral and interpersonal skills with the ability to effectively communicate with all levels of in-house staff and clients. Must be effective at identifying problems and workable solutions UL has COVID-19 protocols and policies in place to ensure the safety of our employees, customers and clients. Effective November 1, 2021, the company mandates that employees are vaccinated against COVID-19 as a condition of employment (except where prohibited by law), subject to reasonable accommodation as required by law. What you'll experience working at UL:
Mission:
For UL, corporate and social responsibility isn't new. Making the world a safer, more secure and sustainable place has been our business model for the last 125 years and is deeply engrained in everything we do. People:
Ask any UL employee what they love most about working here, and you'll almost always hear, the people. Going beyond what is possible is the standard at UL. We're able to deliver the best because we employ the best. Interesting work:
Every day is different for us here as we eagerly anticipate the next innovation that our customers' create. We're inspired to take on the challenge that will transform how people live, work and play. And as a global company, in many roles, you will get international experience working with colleagues around the world. Grow & achieve:
We learn, work and grow together with targeted development, reward and recognition programs as well as our very own UL University that offers extensive training programs for employees at all stages, including a technical training track for applicable roles. Total Rewards:
In the US, we provide lots of great benefits for our employees are their families. From Volunteer Days off to 401k match and retirement contribution benefits to flexible work location & schedule options we look to support our employees no matter what stage in life they are experiencing.
Salary Range:
$80K -- $100K
Minimum Qualification
Business Project ManagementEstimated Salary: $20 to $28 per hour based on qualifications.
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