IT Engineer II
Job SummaryThis position will be responsible for maintaining and managing the Enterprise TEM service for Walgreens.
The resource will work closely with our external TEM vendor, Calero, our key telecom carrier and network service partners, and our internal IT Finance team to ensure the timely and accurate payment of monthly expenses, budgeting, accruals, forecast planning, reporting, internal BU (Business Unit) allocations, etc.
Performs and implements assignments that impact important /complicated components/processes of the specified functional area of the Technology operation.
Work is received in short- and mid-term assignments that are important / complicated undertakings and regularly require the application of independent judgment.
Operates within the context of approved methods.
Job Responsibilities Actively participates in the daily operational activities that impact important components / processes of the of the IT work function, and may include responsibilities, such as:
Execution of deployment operations to monitor and improve on pre-release, upgrades and current versions of software.
Evaluating compatibility of programs with existing hardware and/or software features.
Development of protocols to support established standards.
Improving operation and monitoring of advanced or complex features.
Development of processes and interface requirements.
Data development and definition of acceptance criteria.
Gathers and updates necessary information and communicates to appropriate parties.
Utilizes experience in order to identify problematic relationships.
Anticipates, prevents and eliminates problems and creates efficient fixes.
Facilitates elimination of problems and roadblocks before they occur.
Works cross-functionally to accomplish assignments.
Interacts with internal and external peers and managers to exchange complex information related to areas of specialization.
Mentors less experienced members of the team.
May assist in live site support and incident resolution that may include on-call rotation.
An Equal Opportunity Employer, including disability/veterans About Walgreens Boots AllianceWalgreens Boots Alliance (Nasdaq:
WBA) is a global leader in retail pharmacy, impacting millions of lives every day through dispensing medicines, and providing accessible, high-quality care.
With more than 170 years of trusted healthcare heritage and innovation in community pharmacy, the company is meeting customers' and patients' needs through its convenient retail locations, digital platforms and health and beauty products.
Including equity method investments, WBA has a presence in more than 25 countries, employs more than 450,000 people and has more than 21,000 stores.
WBA's purpose is to help people across the world lead healthier and happier lives.
The company is proud of its contributions to healthy communities, a healthy planet, an inclusive workplace and a sustainable marketplace.
WBA is a participant of the United Nations Global Compact and adheres to its principles-based approach to responsible business.
WBA is included in FORTUNE's 2021 list of the World's Most Admired Companies .
This is the 28th consecutive year that WBA or its predecessor company, Walgreen Co.
, has been named to the list.
More company information is available at www.
walgreensbootsalliance.
com.
Basic QualificationsBachelor's degree and at least 2 years of experience in a technical engineering role, such as software development, release management, deployment engineering, site operations, technical operations or similar OR High school / GED and at least 5 years of experience in a technical engineering role, such as software development, release management, deployment engineering, site operations, technical operations or similar.
Experience in Technology infrastructure, such as Network, Monitoring, Systems, Databases, etc.
Experience establishing & maintaining relationships with individuals at all levels of the organization, in the business community & with vendors.
Experience using time management skills such as prioritizing/organizing and tracking details and meeting deadlines of multiple projects with varying completion datesExperience analyzing and reporting data in order to identify issues, trends, or exceptions to drive improvement of results and find solutions.
Willing to travel up to 10% of the time for business purposes (within state and out of state).
TEM experience is required.
Preferred QualificationsPrior background in Telecom Expense Management, ideally with Calero VeraSMART (although not an absolute requirement)Fundamental understanding of telecom terminology and services is REQUIREDStrong Excel skillsFamiliarity with basic SAP financialsExcellent verbal and written communication skillsEnforces methodology for review, audit and approve vendor paymentsStrong problem-solving skillsProvides outstanding customer service skills to direct and indirect customersA high-level understanding of voice and data circuit billing, practical knowledge of CPE, cellular and project-related expenses.
Able to provide monthly OpEx financial reportsBachelor's degree in Computer Science, Information Technology, Mathematics or equivalent experience and a minimum of 5 years prior relevant TEM experience.
Experience identifying operational issues and recommending and implementing strategies to resolve problems.
Experience with programming languages, nice to haveKnowledge of IT technologies Recommended Skills Help Desk Desktop Support Installations (Computer Systems) Active Directory Server Supported Gaming Windows Servers Estimated Salary: $20 to $28 per hour based on qualifications.
The resource will work closely with our external TEM vendor, Calero, our key telecom carrier and network service partners, and our internal IT Finance team to ensure the timely and accurate payment of monthly expenses, budgeting, accruals, forecast planning, reporting, internal BU (Business Unit) allocations, etc.
Performs and implements assignments that impact important /complicated components/processes of the specified functional area of the Technology operation.
Work is received in short- and mid-term assignments that are important / complicated undertakings and regularly require the application of independent judgment.
Operates within the context of approved methods.
Job Responsibilities Actively participates in the daily operational activities that impact important components / processes of the of the IT work function, and may include responsibilities, such as:
Execution of deployment operations to monitor and improve on pre-release, upgrades and current versions of software.
Evaluating compatibility of programs with existing hardware and/or software features.
Development of protocols to support established standards.
Improving operation and monitoring of advanced or complex features.
Development of processes and interface requirements.
Data development and definition of acceptance criteria.
Gathers and updates necessary information and communicates to appropriate parties.
Utilizes experience in order to identify problematic relationships.
Anticipates, prevents and eliminates problems and creates efficient fixes.
Facilitates elimination of problems and roadblocks before they occur.
Works cross-functionally to accomplish assignments.
Interacts with internal and external peers and managers to exchange complex information related to areas of specialization.
Mentors less experienced members of the team.
May assist in live site support and incident resolution that may include on-call rotation.
An Equal Opportunity Employer, including disability/veterans About Walgreens Boots AllianceWalgreens Boots Alliance (Nasdaq:
WBA) is a global leader in retail pharmacy, impacting millions of lives every day through dispensing medicines, and providing accessible, high-quality care.
With more than 170 years of trusted healthcare heritage and innovation in community pharmacy, the company is meeting customers' and patients' needs through its convenient retail locations, digital platforms and health and beauty products.
Including equity method investments, WBA has a presence in more than 25 countries, employs more than 450,000 people and has more than 21,000 stores.
WBA's purpose is to help people across the world lead healthier and happier lives.
The company is proud of its contributions to healthy communities, a healthy planet, an inclusive workplace and a sustainable marketplace.
WBA is a participant of the United Nations Global Compact and adheres to its principles-based approach to responsible business.
WBA is included in FORTUNE's 2021 list of the World's Most Admired Companies .
This is the 28th consecutive year that WBA or its predecessor company, Walgreen Co.
, has been named to the list.
More company information is available at www.
walgreensbootsalliance.
com.
Basic QualificationsBachelor's degree and at least 2 years of experience in a technical engineering role, such as software development, release management, deployment engineering, site operations, technical operations or similar OR High school / GED and at least 5 years of experience in a technical engineering role, such as software development, release management, deployment engineering, site operations, technical operations or similar.
Experience in Technology infrastructure, such as Network, Monitoring, Systems, Databases, etc.
Experience establishing & maintaining relationships with individuals at all levels of the organization, in the business community & with vendors.
Experience using time management skills such as prioritizing/organizing and tracking details and meeting deadlines of multiple projects with varying completion datesExperience analyzing and reporting data in order to identify issues, trends, or exceptions to drive improvement of results and find solutions.
Willing to travel up to 10% of the time for business purposes (within state and out of state).
TEM experience is required.
Preferred QualificationsPrior background in Telecom Expense Management, ideally with Calero VeraSMART (although not an absolute requirement)Fundamental understanding of telecom terminology and services is REQUIREDStrong Excel skillsFamiliarity with basic SAP financialsExcellent verbal and written communication skillsEnforces methodology for review, audit and approve vendor paymentsStrong problem-solving skillsProvides outstanding customer service skills to direct and indirect customersA high-level understanding of voice and data circuit billing, practical knowledge of CPE, cellular and project-related expenses.
Able to provide monthly OpEx financial reportsBachelor's degree in Computer Science, Information Technology, Mathematics or equivalent experience and a minimum of 5 years prior relevant TEM experience.
Experience identifying operational issues and recommending and implementing strategies to resolve problems.
Experience with programming languages, nice to haveKnowledge of IT technologies Recommended Skills Help Desk Desktop Support Installations (Computer Systems) Active Directory Server Supported Gaming Windows Servers Estimated Salary: $20 to $28 per hour based on qualifications.
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