Front Desk Agent
Hilton Chicago/Northbrook Hilton Chicago/Northbrook Northbrook, IL Northbrook, IL Full-time Full-time $16 - $18 an hour $16 - $18 an hour 8 days ago 8 days ago 8 days ago Job Overview:
We are seeking a friendly and professional Front Desk Agent to join our team.
As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a positive experience during their stay.
This position requires excellent communication skills, attention to detail, and the ability to multitask in a fast-paced environment.
Responsibilities:
- Greet guests and provide them with a warm welcome - Check-in and check-out guests efficiently and accurately - Answer phone calls and respond to guest inquiries - Assist guests with reservations, room changes, and other requests - Handle guest complaints or concerns in a timely and professional manner - Process payments and maintain accurate records - Provide information about hotel facilities, services, and local attractions - Coordinate with other departments to ensure guest satisfaction - Perform night audit duties as required
Experience:
- Previous experience working in a front desk or customer service role preferred - Familiarity with phone systems and hotel software systems is a plus - Strong guest relations skills with the ability to handle difficult situations diplomatically - Knowledge of night audit procedures is beneficial - Excellent communication skills, both verbal and written - Ability to multitask and prioritize tasks effectively - Bilingual or multilingual abilities are an asset Join our team as a Front Desk Agent and enjoy the following
Benefits:
- Competitive pay based on experience - Opportunities for career advancement in hospitality management - Training and development programs to enhance your skills - Employee discounts on hotel stays and other services If you have a passion for customer service and enjoy working in a dynamic environment, we would love to hear from you.
Apply now to join our team as a Front Desk Agent! Job Type:
Full-time Pay:
$16.
00 - $18.
00 per hour Expected hours:
30 - 40 per week
Benefits:
401(k) Dental insurance Employee discount Flexible schedule Health insurance Paid time off Vision insurance Schedule:
8 hour shift Day shift Evening shift Holidays Morning shift Night shift Weekends as needed Work setting:
In-person Ability to Relocate:
Northbrook, IL 60062:
Relocate before starting work (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
We are seeking a friendly and professional Front Desk Agent to join our team.
As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a positive experience during their stay.
This position requires excellent communication skills, attention to detail, and the ability to multitask in a fast-paced environment.
Responsibilities:
- Greet guests and provide them with a warm welcome - Check-in and check-out guests efficiently and accurately - Answer phone calls and respond to guest inquiries - Assist guests with reservations, room changes, and other requests - Handle guest complaints or concerns in a timely and professional manner - Process payments and maintain accurate records - Provide information about hotel facilities, services, and local attractions - Coordinate with other departments to ensure guest satisfaction - Perform night audit duties as required
Experience:
- Previous experience working in a front desk or customer service role preferred - Familiarity with phone systems and hotel software systems is a plus - Strong guest relations skills with the ability to handle difficult situations diplomatically - Knowledge of night audit procedures is beneficial - Excellent communication skills, both verbal and written - Ability to multitask and prioritize tasks effectively - Bilingual or multilingual abilities are an asset Join our team as a Front Desk Agent and enjoy the following
Benefits:
- Competitive pay based on experience - Opportunities for career advancement in hospitality management - Training and development programs to enhance your skills - Employee discounts on hotel stays and other services If you have a passion for customer service and enjoy working in a dynamic environment, we would love to hear from you.
Apply now to join our team as a Front Desk Agent! Job Type:
Full-time Pay:
$16.
00 - $18.
00 per hour Expected hours:
30 - 40 per week
Benefits:
401(k) Dental insurance Employee discount Flexible schedule Health insurance Paid time off Vision insurance Schedule:
8 hour shift Day shift Evening shift Holidays Morning shift Night shift Weekends as needed Work setting:
In-person Ability to Relocate:
Northbrook, IL 60062:
Relocate before starting work (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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