Telesales: Customer Care Rep in Call Center

Company Name:
USA Vein Clinics
Undergraduates Are Welcome! Telesales Experience is a big plus!
National group of Medical Clinics headquartered in Northbrook, IL is seeking a full-time or part time Russian / Polish / Spanish and English Speaking Customer Care Specialist to join our growing team.
Job Responsibilities:
Handles outgoing and incoming multi-line and multi-language customer care calls
Schedules new leads for appointments, by adhering to established scripts and procedures
Accommodates schedule needs of existing patients, including scheduling future appointments and addressing schedule changes
Makes outgoing confirmation and follow up calls for patient appointments
Answers questions from patients and addresses concerns using established scripts and procedures
Makes outbound recall calls to former patients to re-establish patient care
Serves as information desk, including transfer of calls and accepting phone messages
Demonstrates knowledge of services, professionalism and outstanding customer service
Adheres to established procedures for inter-office communication and other guidelines related to the job and the company
Performs other related duties as assigned
Must speak English, Polish or/and Russian or/and Spanish fluently
Minimum 1 year of office experience
Excellent multitasking and follow-through ability
Superb customer service skills and phone etiquette
Previous experience in medical setting and/or with insurance/call center preferred
Do not contact job poster about other services, products or
commercial interests.

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